FAQs

Q?

How do I contact Customer Care?

A.

blueCARD Customer Care is available 24/7.
Phone: 0977 797 217
Email: info@bluecard.me

Q?

What is the difference between Wi-Fi and cellular data (3G and 4G)?

A.

There are many technical responses to this question, but here is the answer most of us can understand. Hooray!

In general, cellular data service is available from your mobile carrier. The service covers a large areas – as in miles and miles usually. Customers typically purchase a plan that allows them to download a specific amount of data each period (2 GB, 5 GB, etc.). Cellular data is great for simple Internet activities, such as checking email and Facebook because it tends to be rather slow.

Wi-Fi is an Internet signal that is location-based, meaning the signal is broadcast across smaller areas, such as your home, the airport, your favorite coffee shop, etc. And what Wi-Fi lacks in range, it makes up for in speed – it’s super fast! Wi-Fi is great for “data intensive” activities such as VoIP (think Skype), streaming video, downloading music, etc.

Many mobile devices have the ability to connect to one or more of these Internet signals. Devices with both options often let you choose your connection type. Wi-Fi is a great way to offset what can be costly cellular data plans because with Wi-Fi, there’s usually no limit on the amount of data you are “allowed” to consume. Plus, again, it’s faster!

Here’s a little tech-talk so you can impress your friends. Cellular data Internet connections are broadcast in the 800-900 or 1900-2100 Mhz range. Wi-Fi is broadcast at 2400 Mhz (which means it can’t interfere with cellular in case you were wondering).

Q?

Is the Wi-Fi network affecting my cellphone data service (3G or 4G)?

A.

In short, no. It’s technically impossible for Wi-Fi to interfere with cellular service, and it’s actually illegal for anyone to interfere with cellular transmission. For the tech geeks among us, Wi-Fi and cellular data run on different frequencies, so they don’t directly interfere with each other.

Cellular service is also delivered over licensed spectrum, meaning that your service provider owns that specific frequency range, to ensure they can provide service without interference. It is possible for things like Bluetooth and microwaves to interfere with Wi-Fi, because they all use the same unlicensed spectrum frequencies. But none of those technologies can interfere with your cellphone Internet service.

Q?

What is blueCARD ?

A.

blueCARD is a fast wifi broadband internet service by DishNetAfrica Limited.

Q?

How do I connect to blueCARD Wi-Fi on my laptop?

A.

  1. Simply select and connect to the “blueCARD” SSID from the network list.
  2. Launch your Internet browser to access the wifi.bluecard.me.
  3. Log in using your blueCARD username and password.
  4. Select “Connect” . Browse the Internet at super-fast Wi-Fi speeds.

Q?

How do I connect to blueCARD Wi-Fi on my mobile device?

A.

  1. Be sure your device’s Wi-Fi is set to “On”.
  2. Select blueCARD SSID from the network list.
  3. Open the browser in your mobile and look for wifi.bluecard.me page.
  4. Put your blueCARD username and password in the login page and press connect.
  5. You are ready to browse high-speed Wi-Fi internet.

Q?

I am having trouble connecting on my laptop. Are there some basic things I can do to get online?

A.

  • First, please restart your computer. Rebooting your laptop will often correct connection problems.
  • Be sure your Wi-Fi is turned on. Most computers have a Wi-Fi switch. If your computer does not have a Wi-Fi switch, please go to Internet options on your computer and verify your wireless LAN (WLAN) connection is enabled. If it is not enabled, right click and enable it.
  • Check your signal. Right click on the wireless icon in the system tray, select “View Wireless Networks” and select a network from the list presented.
  • If your computer indicates that it is connected, but the browser says “page cannot be displayed,” then please verify your home page. Your home page may be set to your company intranet. Simply type any publicly-accessible web site into the address bar (such as https://www.bluecard.me) and you will be online or redirected to the signup page.
  • If you continue to have trouble, please contact blueCARD Customer Care.

Q?

I am having trouble connecting on my mobile device. Are there some basic things I can do to get online?

A.

  • First, please check to be sure your Wi-Fi is “on” (if applicable). This option is usually located in the Settings menu.
  • Check your signal. From the Settings menu, select “Wi-Fi” and then choose “blueCARD” SSID from the network list (a sample list is below).
  • If you continue to have trouble, please contact blueCARD Customer Care.

Q?

Which SSID should I choose to connect using blueCARD?

A.

An SSID is an available Wi-Fi network signal name. For example, the SSID that blueCARD owns is “blueCARD”.

Q?

Is my Wi-Fi connection with blueCARD secure?

A.

blueCARD offers a secure signup and authentication process.